SIGNING UP

How do I add accounts?

Simply click on your profile picture on the left hand side menu to access your profile. From the ‘Connected Accounts’ list on the right hand side select ‘Add More’.

What happens if I forget my password?

Do not stress whatsoever if you forget your password, simply press “Forgot Password?” under the login area and you will be taken through the steps to re-gain it.

When do I pay?

You do not need to pay straight away for Knackmap. Once your trial is finished you will be required to add your card details into our system to continue using it. You are charged on the first day of each period, so upfront payment for 30 days of usage. Our system will automatically charge you at the start of each new period so no need to worry about paying us each month.

 

ADDING ACCOUNTS

How do I add a Facebook page?

Simply click on your profile picture on the left hand side menu to access your profile. From the ‘Connected Accounts’ list on the right hand side select ‘Add More’. The message confirming your connection may feature a button that says ‘Connect Page’ – you’ll need to click this and follow the prompts. If you’re adding a page after you’ve already connected your profile, select ‘Add More’ from your account settings. From the options under the Facebook Logo, select ‘Connect a Page’. You may need to re-enter your Facebook username and password. A list of the pages that you run will appear, and then you just need to check the box on the right of the page you’d like to connect, and then select ‘Connect’.

How do I add a Linkedin Page?

Simply click on your profile picture on the left hand side menu to access your profile. The message confirming your connection may feature a button that says ‘Connect Page’ – you’ll need to click this and follow the prompts. If you’re adding a page after you’ve already connected your profile, ‘Add More’ from your account settings. From the options under the LinkedIn Logo, select ‘Connect a Page’. You may need to re-enter your LinkedIn username and password. A list of the pages that you run will appear, and then you just need to check the box on the right of the page you’d like to connect, and then select ‘Connect’.

How do I add an Instagram account?

Simply click on your profile picture on the left hand side menu to access your profile. Then click ‘Add More’ from your account settings. Under the Instagram logo, choose ‘Connect a Profile’. Follow the prompts in entering your Instagram credentials, authorise the connection, and you’re connected! Make sure to add the account for scheduling, in order to use the publishing tools for Instagram as well as the monitoring and discovery features.

How do I add a Twitter Page?

Simply click on your profile picture on the left hand side menu to access your profile. Then click ‘Add More’ from your account settings. Under the Twitter logo, choose ‘Connect a Profile’. Follow the prompts in entering your Twitter credentials, authorise the connection, and you’re connected!

How do I add my Linkedin Profile?

Simply click on your profile picture on the left hand side menu to access your profile. Then click ‘Add More’ from your account settings. Under the LinkedIn logo, choose ‘Connect a Profile’. If your browser saves your LinkedIn username and password, Knackmap might do all the work for you and a message stating your account has been connected will pop-up. If not, you will be prompted to enter your LinkedIn username and password and authorise Knackmap before the connection confirmation will appear.

How do I add my Facebook Profile?

Simply click on your profile picture on the left hand side menu to access your profile. Then click ‘Add More’ from your account settings. Under the Facebook logo, choose ‘Connect a Profile’. If your browser saves your Facebook username and password, Knackmap might do all the work for you and a message stating your account has been connected will pop-up. If not, you will be prompted to enter your Facebook username and password and authorise Knackmap before the connection confirmation will appear.

How do I add an Instagram Account for Scheduling?

To add an Instagram account for scheduling, you’ll first have to connect your Instagram account – see ‘How do I add an Instagram Account’. Once the account is connected, select ‘Add More’ from your account settings. Under the Instagram logo, select ‘Add Account for Scheduling’. You will then be redirected to a page detailing your list of connected accounts. Find the account you’d like to authorise for scheduling, select ‘add password’ and enter the correct Instagram password. Then, click ‘Update Instagram Account’ and you’re done!

 

MONITOR

How does Monitor work?

Monitor works by allowing you to funnel your social media feeds through Knackmap, in a way that gives you the information you require. From the Monitor page, you can respond to users connecting with you, save posts by others for future use or reference, check the engagement on your posts, and watch what your competitors are doing and what is working for them. Click on a feed to have it enlarge for your ease of reading.

How do I add tabs?

To add a tab, simply press the plus symbol on the black tab, next to your existing green tabs!

What is the best way to organise tabs?

You can organise your tabs any way you like! Simply click and drag your tabs from side to side, dropping them where you would like them to stay. A useful way to organise is by social platform, or by purpose e.g. competitors, our feeds, other feeds etc.

What can I monitor on Knackmap?

What you choose to monitor depends on the platforms you have connected. Each platform has various features available for monitoring, but generally you can check on any engagement (e.g. retweets, mentions, comments, likes) and on what the pages you follow are posting and engaging in.

What can I do in Monitor Feeds?

In Monitor Feeds, you can set up specific streams that are tailored to individual platforms and what you’d like to keep tabs on. For example, you can select a Facebook page and a certain aspect of that page (Knackmap’s page and visitor posts to that page), and it will come up in a running stream that is always updating.

What can I monitor on Facebook through Knackmap?

Available to monitor on Facebook through Knackmap are page posts, visitor posts, events, competitors, conversations and scheduled posts. In addition, you can see how consumers are engaging and respond to this engagement through comments, messages, likes etc.

What can I monitor on Google Plus through Knackmap?

Available to monitor on Google Plus through Knackmap are your page posts, including how consumers are engaging and response capabilities.

What can I monitor on Instagram through Knackmap?

Available to monitor on Instagram through Knackmap are your page posts, what you’ve liked, your scheduled posts, who you’re following and your followers. In addition, you can see how consumers are engaging and respond to this engagement through comments and likes.

What can I monitor on Twitter through Knackmap?

Available to monitor on Twitter through Knackmap are your home feed, mentions, retweets, followers and page tweets. In addition, you can see how consumers are engaging and respond to this engagement through retweets and likes.

Can I engage through Knackmap?

Yes you can! With Knackmap’s Monitoring tool, you can not only watch what’s happening on your Social Media platforms but engage too! Simply add a feed to your Monitor dashboard and start connecting.

How do I retweet on Knackmap?

Retweeting is simple using the Monitor tool. Select the feed you’d like to retweet from, whether it’s just your general feed or a person you follow’s. Then, select the ‘Retweet’ icon from those on the bottom right and follow the prompts, including selecting which account to retweet from.

How do I add competitors to my monitoring dashboard?

You can track your competitors on various platforms through the Monitor dashboard. To do so, go to the ‘Add a Stream’ and select the page you would like to track for, before select search from the list of trackable metrics. Use the search to find and select the competitor you’d like to track. Click on ‘+Competitor’. Then, go back to the ‘Add a Stream’ box, click competitors, and press the plus button on the right of your selected competitor. Now you have a stream of their most recent activity!

 

DISCOVER

How does Discover work?

The Discovery tool is the ideal place to search for new or recent content by keyword and platform. To discover, type in your search term and select the platform you’d like your results to come from. Then press search.

Can I save Searches?

After you have searched a platform for your search term, you can save the search by selecting ‘Save Search’ on the right hand side of your screen. You can now click on the saved search and have it search again, including the updated posts.

How do you save posts to my content vault?

Once you have completed a search using the Discover tool and found a result that you’d like to save for later, simply click on the green floppy disc on the right hand side of your selected search result.

How do I view a picture in search results?

To view a picture in search results, click on the smaller version presented in the results and you will be redirected to the original post/platform where the image is in full size.

How do I view a video in search results?

To view a video in search results, click on the smaller version presented in the results and you will be redirected to the original post/platform where the video is in full-size and playable format.

 

PUBLISH

How do I publish a post?

To publish a post, select the ‘Publish’ tool from the left hand sidebar. Select your media in the first section- whether that is GIF, image or video. Then, enter any text and a URL if applicable before selecting the accounts you’d like to post to. On the top right hand side you can enter the specific day and time you’d like your post to be released, or just leave it unchanged to have it post straight away. At the bottom right hand corner, select post.

How do I schedule a post?

To schedule a post, select the ‘Publish’ tool from the left hand sidebar. Select your media in the first section- whether that is GIF, image or video. Then, enter any text and a URL if applicable before selecting the accounts you’d like to post to. On the top right hand side you can enter the specific day and time you’d like your post to be released. At the bottom right hand corner, select schedule.

What is the difference between publishing and scheduling?

Publishing means the post is released straight away, without delay. Scheduling a post means you can set it to go out at a certain time and on a certain day. You can schedule posts months in advance, to be released at any time of day.

Where can I find my posts once I publish or schedule them?

Posts that have been published or scheduled can be found in the content calendar under the Planning tab. Draft posts have their own content calendar – all you need to do is click the Live to Draft slider at the top of the calendar to switch between the two.

How do I add media to my post?

The first section on the left of the ‘Publish’ page is where you can add media. Select the photo, video or GIF icon to upload your desired media, and continue on with inputting the rest of your post to schedule or publish.

Can I add GIFs to my posts on Knackmap?

Yes you can! You can select from the Giphy archives your choice of GIF in the ‘Add Media’ section of the ‘Publish’ page. The icon is grey with GIF in a red box on top.

Can I add video to my posts on Knackmap?

Yes you can! You can upload a video through the ‘Add Media’ section of the ‘Publish’ page. The icon is red with a white film reel.

Can I add photos to my posts on Knackmap?

Yes you can! You can upload your selected photo through the ‘Add Media’ section of the ‘Publish’ page. The icon is blue and in the centre of the box.

How do I add a link to my post?

To add a link to your post, copy and paste or type the URL into the box underneath the text box in the ‘Add Text + Link’ section on the left side of the ‘Publish’ page. Then, click the green ‘Shrink’ button on the right, and the link will be attached to your post.

Publishing: The complete how to guide

To publish a post, click the ‘Publish’ button on the top right hand side of any Knackmap page, or select the ‘Publish’ tool from the left hand sidebar. Select your media in the first section- whether that is GIF, image or video. Then, enter any text and a URL if applicable before selecting the accounts you’d like to post to. On the top right hand side you can enter the specific day and time you’d like your post to be released, or just leave it unchanged to have it post straight away. At the bottom right hand corner, select post.

The first section on the left of the ‘Publish’ page is where you can add media. Select the photo, video or GIF icon to upload your desired media, and continue on with inputting the rest of your post to schedule or publish.

To add a link to your post, copy and paste or type the URL into the box underneath the text box in the ‘Add Text + Link’ section on the left side of the ‘Publish’ page. Then, click the green ‘Shrink’ button on the right, and the link will be attached to your post.

On the right hand side of the ‘Publish’ page is the ‘Post Preview’ box. Once you’ve completed all other sections of the page, you can select any of the circles on the right representing each of the accounts you’ve selected to post. Depending on which social media platform you’ve selected, your post will appear in the exact format that it will appear on that particular platform, including all aspects such as media and links. The text on these posts is editable by double clicking on the copy.

What timezone is my schedule time based in?

Knackmap syncs to the time zone of your computer, so any posts scheduled will be based on that timezone.

Scheduling to Instagram with Knackmap

To schedule to Instagram using Knackmap, click the ‘Publish’ button on the top right hand side of any Knackmap page, or select the ‘Publish’ tool from the left hand sidebar. Select your media in the first section. Then, enter any text and hashtags before selecting the Instagram account you’d like to post to. On the top right hand side you can enter the specific day and time you’d like your post to be released, or just leave it unchanged to have it post straight away. At the bottom right hand corner, select post/schedule.

Post Previews: What are they and how do they work?

On the right hand side of the ‘Publish’ page is the ‘Post Preview’ box. Once you’ve completed all other sections of the page, you can select any of the circles on the right representing each of the accounts you’ve selected to post. Depending on which social media platform you’ve selected, your post will appear in the exact format that it will appear on that particular platform, including all aspects such as media and links. The text on these posts is editable by double clicking on the copy.

How do I edit my text before I post?

In order to edit your text before you post, you can change it direct in the ‘Add Text + Link’ section or use the ‘Post Preview’ section. The text on these posts is editable by double clicking on the copy, and deleting/adding text within the outlined text box that will pop up and disappear when you’ve completed your amendments

 

IDEAS

How do I add an idea?

To add an idea, select ‘Ideas’ from the left side of your dashboard. Once you’re at your Content Vault, click the green ‘Add New Idea’ button. A small screen will appear where you can add your text, media, suggested posting date and put the idea into a category of your choice. You can then choose save, and the post will appear on the general screen and under the tab for its category.

Can I add an idea from my discover feeds?

Yes you can! To do so, choose the green floppy disc icon to the right of your selected search result. A pop-up screen will appear where you can assign the post a category, and after you’ve pressed save the post will appear under the tab for that category. From this pop-up, you can also add a new category.

Can I add an idea from my monitor feeds?

Yes you can! To do so, choose the grey floppy disc icon along the bottom of the selected post. A pop-up screen will appear where you can assign the post a category, and after you’ve pressed save the post will appear under the tab for that category, From this pop-up, you can also add a new category.

How to I publish or Schedule a post from Ideas

To publish or schedule a post from Ideas, select the three vertical dots on the right hand size of the post’s box. From the drop down menu select ‘Publish Now’. A pop-up will appear with same options as on the ‘Publish’ page. Here, you can add media, edit text, and set the time and date for your post. Then, select post.

How does the content vault work?

The Content Vault is a dashboard within Knackmap that helps you save content and posts from other parts of Knackmap to use in the future or refer to later. If there are any posts that you like on the Discover tool or Monitor tool, you can quickly and easily save them to the Content Vault. If you see something on another site that isn’t Knackmap, you can add an idea into the Content Vault so that you don’t lose it or forget. You can also add suggested days to schedule the post for, particularly useful if it’s in reference to an event or specific time.

What sort of content can I save to the content vault?

You can save any content you can post through Knackmap to the Content Vault. This includes media, text and links as well as posts from social media platforms like Twitter, Facebook, Instagram, LinkedIn and Pinterest.

How do I add more tabs?

In order to add another tab to your content vault, press the button with the plus sign on it. Enter the title of your category, and make changes to the colour scheme if you’d like to colour code your categories. In future, when you label a post with this category it will appear under that tab and in the selected colour scheme.

How do I manage tabs in the content vault?

To manage tabs in the content vault, press the button with the plus sign on it. Select the notepad icon on the right of the category you’d like to edit, and if you’d like to delete the category choose the trash can icon.

 

PLAN

How do I add a post?

To add a post on your content calendar, select the ‘Publish’ button at the top right hand corner of any Knackmap page, or select the ‘Publish’ tool from the left hand sidebar. Select your media in the first section- whether that is GIF, image or video. Then, enter any text and a URL if applicable before selecting the accounts you’d like to post to. On the top right hand side you can enter the specific day and time you’d like your post to be released, or just leave it unchanged to have it post straight away. At the bottom right hand corner, select post. This post will now appear on your content calendar on the release day specified.

How do I know what account a post is going to?

On the content calendar, each post appears as a preview on the release day specified. The preview shows any media attached to the post, and details which accounts it’s going to with small icons of the social media account’s logo. They appear at the top of the post preview. If you click on the day, the right hand side box shows the scheduled posts and will also show which accounts they’re going to.

Can I edit a post before it posts?

Yes, you can! Click on the day, and in the right hand side box the scheduled posts will appear. On the preview of the post you’d like to edit, select the ‘Settings’ wheel icon and from the drop-down menu select ‘Edit Post’ and follow the prompts to make your amendments.

Can I delete a post?

Yes, you can! Click on the day, and in the right hand side box the scheduled posts will appear. On the preview of the post you’d like to delete, select the ‘Settings’ wheel icon and from the drop-down menu select ‘Delete Post’ and follow the prompts.

How do I filter what accounts show in my content calendar?

To filter what account you’d like to see on your content calendar, you could change what you’re viewing in the bar underneath ‘Content Calendar’ on the left hand side. Select the arrows and pick which account you’d like to see. That will then be the only account appearing on your content calendar.

How do I show posts in a list?

To view your posts in a list rather than in calendar format, select ‘Actions’ next to the bar to change accounts, and from the drop-down menu choose ‘Show as List’.

What is the difference between live and draft Calendars?

Your live content calendar features the posts you’ve scheduled that have been approved and are set to be released at the specified time. The draft content calendar shows the posts that are not yet approved, and will not be released on the specified day.

What is the benefit of a draft calendar?

A draft calendar allows you to see how your posts fit together, and put as many ideas out there as you’d like before the posts are approved. Having a draft calendar to send to managers and clients for approval streamlines the process and allows them to pick and choose what they’d like to be released and when.

How does the content calendar work?

The content calendar takes your draft and scheduled posts and puts them in visual format. Each post will appear with an editable preview on the day it is set to be released. The draft calendar can be forwarded to managers and clients for approval, streamlining the process and making sure that everyone is happy with what will be posted and how it will appear on a viewer’s feed. The posts in the content calendar can be added directly from the publish, monitor, discover and ideas pages.

 

ACCOUNTS

How do I cancel my plan?

To cancel your plan, select your profile from the left hand menu. On the right hand side will be a list of your connected accounts, and just below that the options to change your plan and cancel your plan. Select ‘Cancel Current Plan’ and follow the prompts to cancel.

How do I remove accounts?

To remove an account, select your profile from the left hand menu. On the right hand side will be a list of your connected accounts. Check the box on the right of the account or page you’d like to remove, and select ‘Remove’ from the buttons at the bottom of the list. Click yes to confirm.

How do I change my plan?

To change your plan, select your profile from the left hand menu. On the right hand side will be a list of your connected accounts, and just below that the options to change your plan and cancel your plan. Select ‘Change Current Plan’. You will be directed to a page where you can select your new plan, and if you decide you don’t want to change, just click the back button to return to the dashboard.

 

Can’t find what you’re looking for? Let us know and we’ll be happy to answer/add it to the list!

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